Support
At Sorcery Reels Casino, we know that a smooth gaming experience is key to your enjoyment, whether you're spinning the reels on exciting slots or claiming your latest bonus. That's why our support team is here to assist with everything from account questions to gameplay tips. We're committed to making sure you feel supported every step of the way, so you can focus on the fun of real-money play in a safe, regulated environment.
Discover Our Quick and Reliable Support Options
When you need assistance, we've got multiple ways to connect. Our live chat feature is available right on the site, offering instant responses from our friendly team—perfect for those urgent queries during a hot streak on games like "Burlesque Queen Slots" or Sevens & Fruits 6 Reels Slots. If you prefer email, drop us a message at support@sorceryreels.com, and expect a detailed reply within 24 hours. While we don't offer phone support at this time, these options ensure help is always accessible, no matter if you're dealing with deposit issues using Visa or MasterCard, or questions about USD transactions.
We pride ourselves on 24/7 availability, so whether it's the middle of the night or during your lunch break, our support is ready to jump in. This round-the-clock service means you won't be left waiting, helping you get back to exploring titles from providers like Playson, Red Tiger Gaming, or Booming Games without unnecessary delays.
What are the wagering requirements for bonuses?
For Sweepstakes Coins (SC), a 1x playthrough is required for redemption eligibility. Gold Coins (GC) have no wagering requirements.
How can I redeem Sweepstakes Coins (SC)?
SC can be redeemed for cash prizes (e.g., $1 per SC) once a minimum of 100 SC is accumulated and a 1x playthrough is met. Redemptions require account verification (e.g., ID, address). The minimum redemption is 100 SC (equivalent to $100 cash).
Are there any maximum cashout limits?
There is no upper limit once you've accumulated 100 SC and verified your account.
Are there any country or state restrictions?
Yes, our services are not available in Alabama, Connecticut, Florida, Georgia, Idaho, Kentucky, Michigan, Minnesota, Nevada, South Carolina, and Washington (U.S. only; not available outside the U.S.).
Why Our Support Team Stands Out for Players Like You
Our support specialists are more than just experts—they're passionate about online gaming and dedicated to resolving your concerns promptly. Whether it's troubleshooting a bonus code for a first purchase incentive, clarifying max cashout rules (remember, there's no upper limit once you've accumulated 100 SC and verified your account), or guiding you through missions for VIP rewards, they're here to help. We handle everything from technical glitches in live dealer games to questions about exclusive slots like Royal Express Hold and Win Slots or "Divine Dragon: Hold and Win Slots."
What sets us apart is our personal touch; we treat every player like a valued member of the Sorcery Reels community. If you're facing issues with free spins on select titles or need advice on eligible games for your no-deposit bonus, our team provides honest, clear guidance. Plus, we always emphasize playing responsibly—gamble within your means, and use our tools to stay in control.
Tailored Assistance for Your Favorite Games and Bonuses
Support isn't just about fixing problems; it's about enhancing your experience. If you're curious about features in "Book of Gold 2: Double Hit Slots," like its free spins and expanding symbols, or how to maximize jackpot potential in "Mystery Reels Slots," our team can offer tips. We also assist with promotions, such as automatic no-deposit bonuses upon signup (10,000 GC + 0.4 SC) or ongoing purchase deals that boost your Gold Coins (GC) and SC.
For state-specific advice, we're knowledgeable about restrictions—note that our services aren't available in places like Alabama, Connecticut, or Michigan. And if you're into loyalty perks, we can explain how completing daily tasks earns extra SC, all while ensuring you meet the simple 1x wagering for redemptions.
Remember, while we can't guarantee wins, our goal is to make your time at Sorcery Reels as enjoyable and secure as possible. If you haven't already, explore our full casino review for more details on what we offer. Ready to play? Log in, claim your bonuses, and know that support is just a click away whenever you need it.